![]() When I explained that I had not previously received notice of the change in flight times and that I'd discovered it by accident, he told me that an advisory email had been sent to me about a month ago. My frustration had been building due to the amount of time on hold, but the agent was helpful. I hung up and tried again a few hours later and I stayed on hold for another 49 minutes, until finally an agent picked up. I was on hold for literally 65 minutes (my phone shows this on a display) until I gave up. Since a telephone number was also provided, I put in a call. I went to the Customer Service section of the Orbtiz website and sent an urgent inquiry, and as a confirmation I was promised a response in either three hours or as soon as possible after that. Just yesterday for no particular reason I looked at "My Stuff" on the Orbitz website and noticed that the itinerary listed there no longer matched the flight times on my tickets, and that suddenly my layover at LHR was more than three hours, getting me into Paris in mid afternoon and so losing most of that day. I received paper tickets from Orbitz and all was well. ![]() The time between the flights was about 80 minutes. The time in Paris was to be only 4.5 days (I've been before.) The ticketing was on BA from JFK, then a change at Heathrow to British Midlands airline for the short hop to Paris. Several months ago I booked tickets via Orbitz (using Orbitz for the first time) for a RT to Paris in mid-December. ![]() I just thought I'd share an experience as food for thought.
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